FAQ

Do you only accept online entries?

Entering online is the only way of entering the Sisters of Send weekend 2020 and guarantee of a ticket/s. 

When does registration open?

Registration will be open from the evening of Friday 15th, and from 08:00 on Saturday, May 16th. 

Sign-up for coached/guided sessions will be available on a strictly first-come-first-served basis. Sign up for these sessions will take place on Saturday morning from 08:00. Please ensure that you arrive on time at the designated meeting point for your session.

Can riders of all abilities participate?

Yes! We will be offering coaching sessions for all abilities and both our 4X mate’s race and the Great Trail Crusade will have routes to suit all riders.

Are there any age restrictions?

Rider tickets carry a minimum age of 16-yrs (a consent form signed by their accompanying parent/guardian will be required). Riders under the age of 18 must be accompanied by a parent or guardian who is also a ticket holder.

What riding clothes and equipment do I need?

We advise that you keep an eye on the weather forecast as the event draws near, but the following is a rough guide to cover the eventualities of our wonderful Welsh weather!

  • A suitable mountain bike in good working order
  • A certified bike helmet in good condition
  • Gloves
  • Waterproof jacket
  • Baselayers
  • Knee/shin pads
  • Elbow/forearm pads
  • Eye protection (e.g. glasses/googles)
  • Small rucksack 
  • Trail snacks
  • Basic tools and spares for your bike
  • Container for fluids (e.g. bottle/bag bladder)

Plus, our brilliant brands at the event will have kit and bikes for demo as well as local bike shops such as the Afan Valley Bike Shed, Lodge Cycles and Afan a Blast.

Are e-MTBs allowed?

Yes! E-bikes are welcome at the Sisters of Send festival.
A charging station will be provided on-site by Bryn Bettws Lodge, who will charge £1 per e-bike battery. For further information, please contact Bryn Bettws Lodge directly.

Will there be event photography?

Yes! We will have an official event photographer taking photos throughout the weekend. Photographs will be made public after the event via our website, Facebook and Instagram.
Of course, we want to see your photos from the event too! Be sure to tag your posts with #sistersofsend, so that we and others can share!

Who is in charge?

The Sisters of Send is founded by Ally Campbell, Emma Hawkins and Jessica Strange. More information about who we are can be found here.

What if I’ve bought a ticket but I can’t come?

If you choose not to attend the event, you may transfer your ticket type to another individual by 10th May 2020. Simply email us your details and the details of your transferee, and we’ll update the ticket information. No refunds will be made.

Will I be refunded if the event is cancelled?

We will always endeavour to avoid cancellation. However, in the event of events beyond our control which forces our hand to cancel the event, a notification will be distributed and a refund offered. We will not be held liable for any other expenses incurred to the purchaser as a result of such cancellation.

DOGS

We welcome doggos! Please ensure you clean up any mess your doggo makes, and keep them by your side or on a leash. The event organisers will not take any responsibility for the health and/or wellbeing of your dog whilst at the event. Nor will the event organisers take responsibility for any loss, damage, theft or injury your dog may cause or experience.